Refund policy
Effective Date: July 15, 2026
At FletchCoLLC, we want you and your dog to love our products. This Shipping & Returns Policy explains how orders, shipping, returns, refunds, and exchanges are handled for purchases made directly through www.thebusterbrush.com.
If you have any questions regarding this policy, please contact us at:
FletchCo, LLC d/b/a Buster Brush
Phone: (609) 736-0834
Email: fletchcollc1@gmail.com
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or federal holidays.
During periods of high order volume, product launches, promotions, holidays, or unforeseen circumstances, processing times may be extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
2. Shipping
We currently ship within the United States.
Shipping costs and estimated delivery times are displayed during checkout.
Delivery dates are estimates only and are not guaranteed.
FletchCo, LLC is not responsible for shipping delays caused by:
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Shipping carriers
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Severe weather
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Natural disasters
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Supply chain disruptions
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Incorrect shipping information provided by the customer
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Events beyond our reasonable control
Once an order has been transferred to the shipping carrier, responsibility for delivery timing rests with the carrier.
3. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Buster Brush is not responsible for packages delivered to an incorrect address provided by the customer.
4. Lost, Stolen, or Missing Packages
If tracking information indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier directly.
Buster Brush is not responsible for packages that are lost, stolen, delayed, or misdelivered after they have been marked as delivered by the carrier.
We will, however, make reasonable efforts to assist customers in filing carrier claims when applicable.
5. 30-Day Satisfaction Guarantee
We stand behind our products and offer a 30-Day Satisfaction Guarantee on eligible purchases made directly through www.thebusterbrush.com.
To qualify:
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The request must be submitted within 30 days of the delivery date.
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Proof of purchase is required.
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The product must have been purchased directly from our website.
We reserve the right to review each request individually and determine eligibility for a refund, replacement, or store credit.
6. Return Eligibility
Products may be eligible for return if:
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They were purchased directly from thebusterbrush.com;
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The return request is submitted within 30 days of delivery;
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The product is returned in acceptable condition;
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Proof of purchase is provided.
Products purchased through retailers, distributors, Amazon, or third-party marketplaces must be returned according to the policies of the original seller.
7. Non-Returnable Products
For health, hygiene, and safety reasons, the following products are generally not eligible for return or refund once opened or used:
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Enzymatic Toothpaste for Dogs
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Sea Kelp Dental Water Additive
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Any consumable product
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Any product showing excessive wear, misuse, or alteration
Exceptions may be made if the product arrives damaged, defective, or incorrect.
8. Damaged, Defective, or Incorrect Orders
If you receive a product that is:
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Damaged during shipping;
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Defective upon arrival;
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Incorrect compared to your order;
please contact us within 7 days of delivery.
When contacting us, please include:
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Your order number;
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A description of the issue;
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Photographs showing the problem.
At our discretion, we may offer:
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A replacement product;
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A refund;
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Store credit;
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Another appropriate resolution.
9. Return Process
To initiate a return, please contact: Fletchcollc1@gmail.com
Please include:
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Full name;
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Order number;
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Email address used for the purchase;
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Reason for the return.
If your return is approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Customers are responsible for securely packaging returned products.
10. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, refunds may take several business days to appear on your statement.
Original shipping charges are generally non-refundable unless the return results from our error or a defective product.
11. Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different product, customers should:
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Request a return (if eligible); and
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Place a new order for the desired item.
12. Order Changes and Cancellations
Because orders are processed quickly, we cannot guarantee modifications or cancellations after an order has been placed.
If you need to make a change, please contact us immediately at: Fletchcollc1@gmail.com
If the order has not yet entered fulfillment, we may be able to accommodate your request.
Once fulfillment or shipment has begun, orders generally cannot be canceled or modified.
13. Promotional Items and Bundles
If a refund is requested for an order that included:
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Promotional discounts;
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Free gifts;
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Bundled pricing;
the refund amount may be adjusted to reflect the value of retained items or discounts received.
Any free promotional items may be required to be returned with the qualifying purchase.
14. Chargebacks
We encourage customers to contact us directly before initiating a payment dispute or chargeback.
Submitting a chargeback for a transaction that has already been refunded, resolved, or properly fulfilled may constitute abuse of the payment system and may result in restrictions on future purchases.
15. Policy Changes
We reserve the right to update or modify this Shipping & Returns Policy at any time.
Changes become effective immediately upon posting to the Website.
16. Contact Information
For questions regarding shipping, returns, refunds, or exchanges, please contact:
FletchCo, LLC d/b/a Buster Brush
Phone: (609) 736-0834
Email: Fletchcollc1@gmail.com
Website: www.thebusterbrush.com